In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
Ashley Dental Limited operating at 19 Ashley Road, Walton-on-Thames, Surrey KT12 1JB
Chris Wildin is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
Our data protection officer, Jacqueline Noyes, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer, by email at [email protected] or by phone on 01932 220111
We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.
We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.
We hold information about your dental and general health, including
- Clinical records made by dentists and other dental professionals involved with your care and treatment
- X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
- Medical and dental histories
- Treatment plans and consent
- Notes of conversations with you about your care
- Dates of your appointments
- Details of any complaints you have made and how these complaints were dealt with
- Correspondence with you and other health professionals or institutions.
We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.
We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.
Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement.
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
We will share your information with the NHS in connection with your dental treatment.
We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises, the practice filing systems and computers. We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.
We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.
We keep records for 30 years after the date of your last visit to the Practice. At your request, we will delete non-essential information (eg. some contact details) before the end of this period.
You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also request us to
If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.
All requests should be made by email to our Data Protection Officer at [email protected]
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist.
If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).
Thank you so much for all your care and attention to my family and I. It really is most appreciated- Mrs W
Thank you to you and your colleague for your kindness and patience with Imogen and her ‘stubborn tooth’ extraction ... you both couldn’t have been kinder or more patient, with us all- Imogen’s Mum
... the relief of having the pain managed by such a great team made it so much easier- Mrs B
Thanks to you (and your lovely staff) for all the wonderful support and service you give us. We sing your praises to all our friends. The professional, caring and rapid way you try to help is sadly rare. We are very, very lucky- Mrs Y
I cannot thank you enough ...- Mrs H
Thank you for my lovely two front teeth!- Ms J
Just to say a very big thank you for your kindness to me this morning.- Ms C
Thank you for showing such interest in the toothbrush that my daughter insisted on bringing into the surgery today! It is taking the time over such simple things that can really make a difference. I am so glad that she is growing up with none of the fears I had about visiting the dentist!- J’s Mum
Karen is an excellent dentist and a great people person... I can’t fault her gentle and speedy approach to fillings!” Patient Survey response- Patient Survey response (Anonymous)
As a patient I feel very relaxed and not at all nervous. Treatment and costs are explained fully and nothing is forced upon you. Best dental practice I have ever been to!- Patient Survey response (Anonymous)
… very lucky to have found him!- Mrs C
He took his time to explain all my options … together we made a decision and the results are above and beyond my expectations. My smile is back to stay.- Anonymous
Very friendly and professional- Anonymous