Our Promises

• We will treat you with courtesy, kindness and consideration at all times
• We will listen to you and offer you the very best treatments to address your concerns
• We will explain the options but the final decision is yours and we will respect your treatment choices
• We will provide you with a written estimate, on request, for any treatment plan we propose
• We will take a long term approach to dental care to help minimise future treatments and keep costs and intervention down
• We always aim to run on time. Sometimes emergencies may delay us but we will keep you informed
• We will ensure that you have access to treatment or advice in a dental emergency
• We will use the best materials available to ensure long lasting results
• We want you to have a positive experience with us so we will consider any suggestions from you. We will strive to constantly review and improve our service

Our Expectations

• Please keep your appointments. We may need to charge for the time reserved for you unless we have 24 hours notice
• Please pay for your treatment on time and as requested
• Please respect our staff and other patients
• Listen to our advice and do your best to follow it
• Talk to us - let us know what’s good and what might improve your experience